Refund policy

Return and Refund Policy

At The Birth Poster AB, we are committed to providing high-quality products and excellent customer service. Below is our return and refund policy, including special provisions for personalized items.

1. General Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging.

• You must provide a receipt or proof of purchase.

To start a return, please contact us at info@thebirthposter.com. 

2. Personalized Products

Our personalized products, such as custom-designed posters, are created specifically according to your instructions. Because of the customized nature of these items, we cannot accept returns or exchanges unless there is a defect or error on our part, such as damage, incorrect printing, or material flaws.

If you believe there is an issue with your personalized item, please contact us immediately at info@thebirthposter.com, and we will work to resolve the issue promptly.

3. Damages and Issues

Please inspect your order upon receiving it and contact us immediately if:

• The item is defective or damaged.

• You received the wrong item.

We will evaluate the issue and make it right as quickly as possible.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Sale items or gift cards.
• Personalized products.

If you have questions or concerns about a specific item, please contact us at info@thebirthposter.com.

Thank you for choosing The Birth Poster. We appreciate your trust and strive to make your shopping experience as smooth as possible.